Investigation and influence factor analysis of satisfaction of inpatients in tertiary teaching hospitals
Li Ruibo1, Zhang Qiao2, Wu Cong3, Zheng Ce2, Xiang Jing4
1 The 2nd Affiliated Hospital of Harbin Medical University, Harbin 150001, China; 2 The Medical Department of Harbin Medical University; 3 The First Affiliated Hospital of Harbin Medical University; 4 Public Health and Management College of Binzhou Medical University
Abstract：Objective To investigate the satisfaction of inpatients in tertiary teaching hospitals and analyze the influence factors of satisfaction. Methods The survey was done with a stratified sampling method to randomly select the samples. The questionnaires were used to collect the data and the statistical methods were simple and multivariate linear regression analysis. Results The satisfaction of inpatients in tertiary teaching hospitals was high and the average score was 92.94±11.81. The satisfaction of rural inpatients was lower than urban inpatients. The more the household average month income, the higher the satisfaction. The satisfaction of patients who were firstly admitted in hospital was higher than that of the others. Conclusion The coverage of hospital indicating signs should be increased. The hospital guide service and the medical charge management should be improved. The hospitals should increase the publicity of booking register, in order to improve the satisfaction of rural and lower income inpatients.
