Meta-analysis of the number of teleconsultations, the purpose of teleconsultations and the satisfaction in Chinese hospitals
Cui Fangfang1,2 , He Xianying1,2 ,Zhao Jie1,2
1 The First Affiliated Hospital of Zhengzhou University, Zhengzhou 450052, China;
2 National Engineering Laboratory for Internet Medical Systerm and Applications, Zhengzhou 450052, China
Abstract：Objective comprehensively evaluate the distribution of teleconsultations, the teleconsultation purpose, and the teleconsultation satisfaction in different disciplines in China with the method of meta-analysis.Methods We systemically searched the literatures about teleconsultations published from 2000 to 2021 in different data resources. Meta-analysis was conducted by Stata 16.0 software to assess the constituent ratios of teleconsultations in different disciplines with the screened literatures, as well as the constituent ratio of purpose and satisfaction of teleconsultations.Results Twenty-six qualified literatures were enrolled in our research. The constituent ratios of teleconsultations for internal medicine department, surgery department and medical technological department were 41.3%, 54.3% and 4.2%, respectively. The teleconsultations of internal medicine were mainly distributed in respiratory medicine department, neurology department and oncology department, with the constituent ratio 8.6%, 12.6%, and 8.9%, respectively. Whereas the teleconsultations of surgery were chiefly distributed in neurosurgery department and orthopedics department, with the constituent ratio 5.5% and 7.6%, respectively. The purpose of applying for teleconsultations was mainly to provide diagnosis and treatment opinions, accounting for 52.9%. The satisfaction of patients and doctors with teleconsultations was 86.9% and 92.6%, respectively.Conclusion The main disciplines of teleconsultations in China are neurology, oncology, and orthopedics. Seeking advice for diagnosis and treatment is the main purpose of applying for teleconsultations. Patients′ satisfaction with teleconsultations is lower comparing with doctors′. Therefore, resources should be invested in disciplines that account for a high proportion of teleconsultations. Furthermore, in order to improve the satisfaction of teleconsultations, and better play the role of teleconsultations in disease diagnosis and treatment, more work should be done to strengthen the promotion of teleconsultations, and optimize the consultation process.
崔芳芳，何贤英，赵杰. 我国医院远程会诊量、会诊目的及满意度情况的meta分析[J]. 中国医院统计, 2021, 28(6): 496-501.
Cui Fangfang,He Xianying,Zhao Jie. Meta-analysis of the number of teleconsultations, the purpose of teleconsultations and the satisfaction in Chinese hospitals. journal1, 2021, 28(6): 496-501.
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