多部门协作型集中式检查预约中心的建立及评价

doi:10.3969/j.issn.1006-5253.2020.06.017

摘要
图/表
参考文献
相关文章 (15)

全文: PDF (1336 KB) HTML (1 KB)
输出: BibTeX | EndNote (RIS)

摘要

目的评价多部门协作型集中式检查预约中心的实践效果。方法通过人员及环境配置、预约信息软件开发、完善制度及优化流程等实践措施，建立多部门协作型集中式检查预约中心，对检查预约中心的运行实践进行评价。结果与集中预约前相比，患者的检查预约时间、等待时间缩短，其中，CT检查由集中预约前的（22.4±4.1）分、（9.0±2.6）分，分别下降至（14.1±3.6）分、（5.5±1.3）分（P<0.001）; B超检查由集中预约前的（28.7±5.6）分、（11.3±3.8）分，分别下降至（22.4±4.9）分、（8.8±2.6）分（P<0.001）；磁共振检查由集中预约前的（75.2±13.4）分、（54.4±8.6）分，分别下降至（24.3±5.2）分、（6.8±2.1）分（P<0.001）。患者的平均住院日由集中预约前的（11.4±3.9）日降至（6.8±2.1）日（P<0.001），检查满意度提高（P<0.001）。同时，与集中预约前相比，月门诊量、检查量提高，其中，月门诊量由集中预约前的（11 897.0±322.9）例上升至（13 763.0±304.6）例（P<0.001)；CT月检查量由集中预约前的（4378.4±135.5）次上升至（6 873.5±201.4）次（P<0.001)；B超月检查量由集中预约前的（2 765.3±112.3）次上升至（3 618.6±135.6）次（P<0.001)；磁共振月检查量由集中预约前的（496.7±34.8）次上升至（884.3±54.3）次（P<0.001)。结论多部门协作型集中式检查预约中心工作的顺利开展，有利于提升患者的就医体验、增加医院资源的经济效益，提高检查的工作效率。

	服务

	把本文推荐给朋友
	加入我的书架
	加入引用管理器
	E-mail Alert
	RSS
	作者相关文章
	刘瑞红
	朱莉
	张传猛
	张继
	汪海岚
	张晓红

关键词 ：多部门协作, 检查预约中心, 建立, 管理, 评价

Abstract：Objective To evaluate the practice effect of multi-department collaborative centralized examination reservation center. Methods Through practical measures such as personnel and environment configuration, reservation information software development, system improvement and process optimization, the centralized examination reservation center with multi-department cooperation was established. This study intends to evaluate the operation practice of the examination reservation center. Results Compared with those before centralized appointment examination, the patient′s examination appointment time and waiting time significantly shortened. Among them, the time of CT decreased from (22.4±4.1) minutes and (9.0±2.6) minutes to (14.1±3.6) minutes and （5.5±1.3） minutes, respectively (P<0.001); the time of B-ultrasound decreased from （28.7±5.6) minutes and (11.3±3.8) minutes to (22.4 ± 4.9) minutes and (8.8±2.6) minutes respectively (P<0.001); and the time of MRI decreased from (75.2±13.4) minutes and (54.4±8.6) to (24.3±5.2) minutes and (6.8±2.1) minutes (P<0.001). The average hospital stay of the patients decreased from (11.4±3.9) days to (6.8±2.1) days (P<0.001), and examination satisfaction significantly improved (P<0.001). At the same time, compared with those before centralized appointment examination, the monthly outpatient visits and examinations have increased significantly. Among them, the monthly outpatient visits increased from (11 897.0±322.9) cases to (13 763.0±304.6) cases (P<0.001); the number of monthly CT examinations increased from (4 378.4±135.5) times to (6 873.5±201.4) times (P<0.001); the number of monthly B-ultrasound examinations increased from 2 765.3±112.3 times to (3 618.6±135.6) times (P<0.001); and the number of monthly MRI examinations increased from (496.7±34.8) times to (884.3±54.3) times (P<0.001). Conclusion The smooth development of multidepartment collaborative centralized examination reservation center helps to improve patients′ medical experience, increase the economic benefits of hospital resources, and improve the work efficiency of examination.

Key words： multi-department collaboration examination reservation center establishment management evaluation

收稿日期: 2020-06-30

基金资助:泰州市软科学研究计划项目（RKX201918）

通讯作者: 汪海岚，Email: 1219806759@qq.com

引用本文:

刘瑞红，朱莉，张传猛，张继，汪海岚，张晓红. 多部门协作型集中式检查预约中心的建立及评价[J]. 中国医院统计, 2020, 27(6): 544-548.
Liu Ruihong, Zhu Li, Zhang Chuanmeng, Zhang Ji, Wang Hailan, Zhang Xiaohong. . Establishment and evaluation of the centralized examination reservation center with multidepartment cooperation. journal1, 2020, 27(6): 544-548.

链接本文:

http://manu58.magtech.com.cn/Jwk_zgyytj/CN/10.3969/j.issn.1006-5253.2020.06.017 或 http://manu58.magtech.com.cn/Jwk_zgyytj/CN/Y2020/V27/I6/544

［1］赵志丹,李祺,向泽勇.全景预约平台设计与应用［J］.中国数字医学,2018,13(6):92-94.
［2］陈建清,马祯一.一站式医技检查预约登记平台的探索与研究［J］.信息技术与信息化,2018(7):165-167.
［3］蒋怡,宣姝姝,陈肖敏.综合性医院特殊检查集中预约模式的实践探索［J］.中国护理管理,2015,15(7):869-871.
［4］DARVISH A, BAHRAMNEZHAD F, KEYHANIAN S, et al. The role of nursing informatics on promoting quality of health care and the need for appropriate education［J］. Glob J Health Sci, 2014, 6(6):11-18.
［5］CHA H S, YOON T S, RYU K C, et al. Implementation of hospital examination reservation system using data mining technique［J］. Healthc Inform Res, 2015, 21(2):95-101.
［6］孟维静,龙金凤,刘金刚,等.影像科医师工作满意度影响因素调查研究［J］.中国医院统计,2018, 25(3):165-167.
［7］CHOI H, JI E H, KANG S. A study on the improvement of outpatient process using simulation［J］. J Digit Convergence, 2014, 12(8):377-387.
［8］徐燕梅.浅谈医技预约系统在医院门诊流程管理中的应用［J］.中国数字医学,2018,13(5):113-115.
［9］王国光,何梦文,刘谦.大型医院医技检查自动预约系统的设计与应用［J］.重庆医学,2019,48(3):443-446.
［10］杨露露,姜增誉,朱永梅,等.基于约束理论优化预约检查流程的应用研究［J］.中华医院管理杂志,2018,34(6):477-481.
［11］宝磊,居益君,陈露,等.基于信息平台的全院预约诊疗服务统筹管理［J］.中华医院管理杂志,2020,36(3):198-201.
［12］徐敏,谭小雪,魏叶红,等.基于多中心合作的无纸化预约检查系统的应用与体会［J］.医院管理论坛,2017,34(9):66-68.
［13］王莹,贺晓烨,李得保,等.医技检查预约信息共享平台的建立与成效分析［J］.中国医学装备,2017,14(7):122-125.