Analysis of the admission process satisfaction degree of patients in five 3A hospitals
Li Ruibo1, Zhang Qiao2, Xiang Jing3
1 The 2nd Affiliated Hospital of Harbin Medical University,Harbin 150001,China; 2 The Medical Department of Harbin Medical University; 3 Public Health and Management College of Binzhou Medical University
Abstract：Objective Investigating the admission process satisfaction degree of patients from five 3A hospitals and analyzing the influencing factors for satisfaction degree in order to provide a reference for improving the quality of hospital service. Methods Questionnaires of admission process satisfaction degree were sent to patients from five 3A hospitals and collected; multiple linear regression was used to analyze the influencing factors for satisfaction degree. Results The overall score of satisfaction degree was 4.43±0.60; the satisfaction degree of patients from villages and towns was lower than that of patients from cities(β=-0.166 9); the satisfaction degree of readmission patients was lower than that of first admission patients(β=-0.101 9). Conclusion Hospitals need to extend the coverage of signs and guidance,provide one-stop service for admission procedures, strengthen admission education and pay more attention to sustainably improving the service quality before hospitalization.
李瑞波，张桥，相静. 5所三甲医院住院患者入院流程满意度分析[J]. 中国医院统计, 2016, 23(5): 340-341.
Li Ruibo, Zhang Qiao, Xiang Jing. Analysis of the admission process satisfaction degree of patients in five 3A hospitals. journal1, 2016, 23(5): 340-341.
