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| Analysis of the admission process satisfaction degree of patients in five 3A hospitals |
| Li Ruibo1, Zhang Qiao2, Xiang Jing3 |
1 The 2nd Affiliated Hospital of Harbin Medical University,Harbin 150001,China;
2 The Medical Department of Harbin Medical University;
3 Public Health and Management College of Binzhou Medical University |
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Abstract Objective Investigating the admission process satisfaction degree of patients from five 3A hospitals and analyzing the influencing factors for satisfaction degree in order to provide a reference for improving the quality of hospital service. Methods Questionnaires of admission process satisfaction degree were sent to patients from five 3A hospitals and collected; multiple linear regression was used to analyze the influencing factors for satisfaction degree. Results The overall score of satisfaction degree was 4.43±0.60; the satisfaction degree of patients from villages and towns was lower than that of patients from cities(β=-0.166 9); the satisfaction degree of readmission patients was lower than that of first admission patients(β=-0.101 9). Conclusion Hospitals need to extend the coverage of signs and guidance,provide one-stop service for admission procedures, strengthen admission education and pay more attention to sustainably improving the service quality before hospitalization.
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Received: 12 May 2016
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