山东省居民基层医疗就诊满意度调查及影响因素分析

doi:10.3969/j.issn.1006-5253.2022.03.008

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Abstract Objective To explore the main factors affecting the satisfaction of residents in primary medical institutions in Shandong Province, and provide references for further improving the quality of primary medical services and promoting the construction of a hierarchical diagnosis and treatment system.Methods Through a survey of residents in Shandong Province, the basic information, medical institution visits, primary medical satisfaction and influencing factors and other information were acquired, and the multiple linear regression model was used to analyze the influencing factors of primary medical treatment satisfaction.Results The satisfaction levels of residents of different gender, marital status, education level and occupation were significantly different with primary medical institutions (P<0.05). Among the basic medical service indicators, 22 medical service indicators, such as the setting of medical departments and the perfection of medical equipment, were positively correlated with residents′ satisfaction (P<0.001). The satisfaction levels of residents′ complaint convenience, medical environment, doctors′ technical level, the setting of medical departments and other related indicators were relatively low（P<0.001）. Doctors/nurses′ service-attitude, medication notifications, service items and other medical service indicators were factors affecting residents′ satisfaction with medical treatment in primary medical institutions.Conclusion It is necessary to improve the medical environment, rationally set up medical departments, strengthen doctor-patient communication, promote the improvement of the management level of primary medical institutions, and actively cultivate health personnel to improve the utilization of residents′ medical services and the satisfaction of primary institutions.

Key words： primary medical and health service hospital visit satisfaction degree influencing factor

Received: 02 February 2022

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	Articles by authors
	Ren Jing
	Guo Hang
	Hou Xiaoli
	Cui Qianqian
	Wang Xinzhe
	Kong Yang

Cite this article:

Ren Jing,Guo Hang,Hou Xiaoli, et al. Investigation of residents′ satisfaction with primary medical treatment in Shandong and analysis of influencing factors[J]. journal1, 2022, 29(3): 196-200.

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http://manu58.magtech.com.cn/Jwk_zgyytj/EN/10.3969/j.issn.1006-5253.2022.03.008 OR http://manu58.magtech.com.cn/Jwk_zgyytj/EN/Y2022/V29/I3/196

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