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| Application of FOCUS-PDCA model in reducing the drug repercussion rate in the outpatient pharmacy of our hospital |
| Li Yan, Zhang Jinjie, Gai Keke, Gao Xinfu, Lv Guangyao, Wang Bin. |
| Binzhou Medical University Hospital, Binzhou 256603, China |
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Abstract Objective To reduce the drug repercussion rate in the Outpatient Pharmacy of our hospital and to promote rational drug use. Methods The drug repercussion rate from January 2017 to March 2018 was analyzed by trend diagram. In the second quarter of 2018, FOCUS-PDCA model was applied in pharmacy management, and the drug repercussion rate in the third quarter of 2018 after the management and before the management was compared and analyzed. Results After the application of FOCUS-PDCA model, the quantity of drug repercussion , drug repercussion rate, the amount of refund, the repercussion rate decreased from 448, 1.496‰, 151 134.76, and 2.958‰ to 124, 0.416‰, 44 132.53, and 0.875‰ respectively, with statistical significant difference (P＜0.05). At the same time, team members had significant improvement in professional skills, cohesion, and problemsolving abilities and so on.Conclusion FOCUS-PDCA model can effectively reduce the drug repercussion rate in the outpatient pharmacy, which is an advanced management model worthy of promotion.
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Received: 12 July 2019
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