多部门协作型集中式检查预约中心的建立及评价

doi:10.3969/j.issn.1006-5253.2020.06.017

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Abstract Objective To evaluate the practice effect of multi-department collaborative centralized examination reservation center. Methods Through practical measures such as personnel and environment configuration, reservation information software development, system improvement and process optimization, the centralized examination reservation center with multi-department cooperation was established. This study intends to evaluate the operation practice of the examination reservation center. Results Compared with those before centralized appointment examination, the patient′s examination appointment time and waiting time significantly shortened. Among them, the time of CT decreased from (22.4±4.1) minutes and (9.0±2.6) minutes to (14.1±3.6) minutes and （5.5±1.3） minutes, respectively (P<0.001); the time of B-ultrasound decreased from （28.7±5.6) minutes and (11.3±3.8) minutes to (22.4 ± 4.9) minutes and (8.8±2.6) minutes respectively (P<0.001); and the time of MRI decreased from (75.2±13.4) minutes and (54.4±8.6) to (24.3±5.2) minutes and (6.8±2.1) minutes (P<0.001). The average hospital stay of the patients decreased from (11.4±3.9) days to (6.8±2.1) days (P<0.001), and examination satisfaction significantly improved (P<0.001). At the same time, compared with those before centralized appointment examination, the monthly outpatient visits and examinations have increased significantly. Among them, the monthly outpatient visits increased from (11 897.0±322.9) cases to (13 763.0±304.6) cases (P<0.001); the number of monthly CT examinations increased from (4 378.4±135.5) times to (6 873.5±201.4) times (P<0.001); the number of monthly B-ultrasound examinations increased from 2 765.3±112.3 times to (3 618.6±135.6) times (P<0.001); and the number of monthly MRI examinations increased from (496.7±34.8) times to (884.3±54.3) times (P<0.001). Conclusion The smooth development of multidepartment collaborative centralized examination reservation center helps to improve patients′ medical experience, increase the economic benefits of hospital resources, and improve the work efficiency of examination.

Key words： multi-department collaboration examination reservation center establishment management evaluation

Received: 30 June 2020

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	Articles by authors
	Liu Ruihong
	Zhu Li
	Zhang Chuanmeng
	Zhang Ji
	Wang Hailan
	Zhang Xiaohong.

Cite this article:

Liu Ruihong,Zhu Li,Zhang Chuanmeng, et al. Establishment and evaluation of the centralized examination reservation center with multidepartment cooperation[J]. journal1, 2020, 27(6): 544-548.

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http://manu58.magtech.com.cn/Jwk_zgyytj/EN/10.3969/j.issn.1006-5253.2020.06.017 OR http://manu58.magtech.com.cn/Jwk_zgyytj/EN/Y2020/V27/I6/544

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