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| Analysis on satisfaction of hospital service demand of the elderly pregnant women in the perinatal period |
| YAN Yanyan, ZHANG Lili, JIN Xinxin* |
| Binzhou Medical University Hospital, Binzhou 256603, Shandong, P.R. China |
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Abstract Objective To investigate and analyze the satisfaction of hospital service demand of elderly pregnant women in the perinatal period under the two child policy, and to provide the basis for the hospital to improve the service quality.Methods Convenient sampling method was used to conduct a questionnaire survey among 450 elderly pregnant women in three tertiary hospitals in Shandong Province.Results The overall service satisfaction rate of elderly pregnant women to the hospital service was 72.4%. The highest satisfaction rate was the medical ethics, and the lowest was the price perception; the key improvement parts were price perception, the complaint management, the medical environment and logistics services, admission, and the auxiliary inspection; the admission, the reception, the ward round, the treatment, the nursing, the auxiliary inspection, the service attitude, the complaint management, the medical treatment environment and logistic services, and operation anesthesia were the key factors influencing the hospital service satisfaction of the elderly pregnant women.Conclusion Hospital service should start from key medical improvement parts to provide better service for the elderly pregnant women.
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Received: 21 October 2020
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